Turning reviews into opportunities for reputation and SEO impact
30-second summary: Reviews are absolutely crucial to a business’s success and need to be acknowledged. Engagement with consumers will positively benefit your business and bring in more reviews in the future. Staying honest with your reviews will pay off in the long run. Take most reviews as honest opinions about your business and work to build on them for a better consumer experience. When a busy day means dinner will be takeout instead of home-cooked, chances are you don’t simply choose a restaurant at random. Most likely, you’ll use Google or Yelp to search for data on locations or types of food, and then, most importantly, you’ll look at customer reviews. With tacos on your mind, you may look for a casual Mexican restaurant or fast food. But what if it has less than four stars on Yelp? Scenarios like these have become part of daily life in the communities being served by almost any brand you market. Reviews and web exposure Customer reviews have played a significant role in customer choices for decades, and they aren’t specific to restaurants. In recent years their importance has increased exponentially and can even decide a business’s fate. With 93% of consumers using the internet to search for businesses — and 34% of those reading more reviews than before due to the coronavirus — it’s impossible to understate the importance of a good review. Good reviews positively affect business exposure. The perceived quality of a company will contribute to a consumer’s eventual decision,